Shipping policy

Shipping Policy

We are committed to delivering your clothing orders safely and on time. Please review our shipping guidelines below.

Order Processing

All clothing orders are processed within 1 to 3 business days after confirmation. Orders are not processed on Sundays or public holidays.

Delivery Time

Estimated delivery times:

  • Within Pakistan: 3 to 5 business days
  • Remote areas: 5 to 7 business days

Delays may occur during peak seasons or due to courier issues.

Cash on Delivery (COD)

We offer Cash on Delivery for all clothing orders.

  • Payment must be made in full at the time of delivery
  • Please ensure the correct amount is available
  • Our team may contact you to confirm your order before dispatch
  • Orders that are not confirmed may be canceled

Order Confirmation

For COD orders, confirmation via call or SMS is required. Failure to respond may result in order cancellation.

Shipping Charges

Shipping charges (if any) will be displayed at checkout before placing your order.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email to track your parcel.

Delivery Guidelines

  • Please ensure someone is available to receive the parcel
  • Try to respond to courier calls to avoid delays
  • Repeated failed delivery attempts may lead to order cancellation

Refused Orders

If a customer refuses to accept a confirmed COD order:

  • Future orders may be restricted
  • The store reserves the right to cancel or refuse service

Incorrect Information

We are not responsible for delivery issues caused by incorrect or incomplete address or contact details.

Damaged or Incorrect Items

If you receive a damaged or wrong clothing item, contact us within 24 hours with your order number and clear proof (photos).

Contact Information

For any shipping inquiries, contact us at help@divinia.shop